Dear abc.com,

Um, we really have to talk. Three episodes into Ugly Betty, it is safe to say that I am hooked, and seeing as my Thursday night lineup is sadly overfilled by well-established favorites, I have been faithfully watching Ugly Betty episodes online the day after. I'm okay with that. I'm grateful for the service, actually, and don't mind at all that the display box is tiny, and that watching from my computer chair isn't at all as comfortable as my living room. And I'm lucky to even have a broadband connection through Time Warner Cable so that I can effectively stream in the show. I'm willing, for now, to overlook the fact that TWC charges an arm, leg, and an extra pinky toe for a second DVR box, which I would totally have by now if I could, and then none of this would be a problem. Because you see, I'm having issues now with the downloading of Ugly Betty. It just won't work--at all. I've downloaded the proper software, I've closed and reopened browser windows, I've crossed my fingers, blown eyelashes into the wind, and taken hold of my lucky rabbit's foot. And it's not working. Nothing. I am now stuck having seen only two episodes of Ugly Betty, with the idea that I may have to wait it out and Netflix the season later, when it's all out on DVD. Don't you see that this is cruel? Don't you see that this doesn't work for me? It's unacceptable, really. Not being able (mostly in principle) to afford Showtime for the sole purpose of watching Weeds, or HBO for Entourage and Big Love, I'm afraid I can't hold out for another. I'm just saying.

So, in conclusion, if you could go ahead and either fix the website, my computer, or both, or better yet, revise your entire Thursday night lineup for this devoted fan, that would be great. Thanks.

xo,
penelope