especially as i delve deeper (read: get sucked deeper) into the exciting world of Customer Service, exclamation points have been coming out my ears.
exclamation points convey Extroverted Enthusiasm, which, while i agree falls into the nauseating, laughably fake realm of "gee, that's thuper!!!!" is unfortunately valued highly by our society. therefore the exclamation point can and should be wielded as more of a weapon, a tool to worm your way into the heart of whoever. an angry and/or obnoxious customer, a hostile co-worker, the CEO. keeping in mind that the exclamation point potentially holds as much sarcasm as it does enthuthiathm.
also, while tone can be a hard thing to reflect in written forums such as email, the exclamation point can be a most excellent provider of the peak to the period's valley. and why bash question marks, so much? indeed there is a fine line between proper, sophisticated usage and stomach-turning overuse. however, the wisely chosen exclamation point and/or question mark can help convey how you are really feeling, or in craftier instances, exactly how you are not.
in conclusion, always be the best spartan cheerleader you can be!!!!
woohoo!!!!!
all RIGHT!!!!
1 comment:
okay the point is about upbeats and downbeats and no one seems to be addressing that. i already conceded to ! to some extent in the first paragraph. it was more about intent overall not rare or occassional use... gosh tina. and you like totally forget how just a blog before you were disavowing them o' you capricious and fickle youth!
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